At By All Means, we believe that being a force for good extends to how we handle your personal information. We are committed to protecting your privacy through the transparent, accountable, and ethical management of data. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act.

1. What Information We Collect
We may collect the following personal information:
● Name
● Email address
● Phone number
● Billing and shipping address
● IP address
● Browser and device information
● Payment details (processed through third-party providers)
● Any other information you provide to us directly

2. How We Collect Your Information
We collect information:
● When you provide it directly (e.g. through forms or email)
● Automatically through your use of our website (e.g. cookies and analytics tools)

3. Why We Collect Your Information
We use your personal data to:
● Communicate with you
● Process payments and fulfill orders
● Comply with legal obligations
● Send marketing communications (with your consent)
● Monitor and analyse usage and trends

4. Disclosure of Personal Information
We may disclose your information to:
● Our employees, contractors, and related entities
● Service providers and partners (e.g. hosting, analytics, payment processing)
● Legal authorities if required by law
● A buyer or successor in the event of a business sale or restructuring

5. Overseas Disclosure
Some of your information may be stored or processed outside of Australia, including in the EU and United States. Where we do so, we take reasonable steps to ensure your data is handled in accordance with this policy and applicable privacy laws.

6. Your Rights Under the Australian Privacy Act
You have the right to access and correct your personal information, and to make a complaint if you believe we have breached the Australian Privacy Principles.

7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policyor as required by law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You may choose to disable cookies in your browser settings, but this may affect site functionality.

9. Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

10. Complaints and Mishandling
We are committed to safe handling of your data. Any complaint or potential mishandling will be thoroughly investigated and communicated with affected parties to ensure a suitable resolution.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

12. Contact Us

If you have questions or complaints regarding this Privacy Policy, please contact us at:
By All Means
1/361 Little Bourke St, Melbourne, Victoria, Australia 3000
hello@byallmeans.com.au
+61 3 9417 2538